Privacy Policy

1. Information we collect

The information we handle depends on how you interact with us. It may include:

• Contact and account information: your name, email address, telephone number, billing and shipping addresses, and information you provide when registering or managing an account.
• Order and transaction information: products purchased, order value, payment status, transaction references, delivery instructions, and records of returns or refunds.
• Custom order information: costume measurements, design preferences, artwork, logos, reference images, and other details you submit for a quotation or production.
• Communications: messages, attachments, feedback, and information you share when contacting customer support.
• Technical information: your IP address, browser and device information, access times, and information generated by cookies or similar technologies when you use the website.

Please provide only information needed for your request. Avoid sending sensitive personal information or personal details about other people unless necessary and you are authorized to share them.

2. How we use your information

• Process payments, confirm orders, arrange production, and deliver your purchases.
• Prepare quotations and communicate with you about custom designs and sizing.
• Manage accounts, provide order updates, and respond to support requests.
• Handle returns, refunds, disputes, and other after-sales matters.
• Operate, maintain, and improve our website and protect against fraud or misuse.
• Send promotional communications where permitted by law and, where required, with your consent.
• Maintain business records and meet applicable accounting, tax, and legal obligations.

If you do not provide information necessary to process an order or arrange delivery, we may be unable to complete that service.

3. Legal grounds for processing

Where applicable data protection law requires a legal basis, we process information to perform a contract with you or take steps at your request before entering a contract; comply with legal obligations; pursue legitimate interests such as operating our store, supporting customers, and preventing fraud, where those interests are not overridden by your rights; or act on your consent where required. You may withdraw consent at any time, without affecting processing carried out before withdrawal.

4. When we share information

We may share relevant information with parties involved in providing our services, including:

• Payment providers to process transactions, refunds, and payment disputes.
• Production and fulfillment partners to prepare your mascot costume and fulfill your order.
• Shipping carriers and customs service providers to deliver purchases and handle import or export requirements.
• Website, hosting, and technical service providers to support store operations and communications.
• Professional advisers or public authorities where necessary to meet legal obligations, resolve disputes, or protect legal rights.

Information may also be disclosed in connection with a merger, acquisition, or transfer of our business, subject to applicable privacy requirements.

5. Payments

Payment information is handled by the payment provider used at checkout under its own privacy and security terms. We use transaction information, such as payment confirmation and transaction references, to manage your order. Please do not send full card numbers, security codes, or payment passwords by email or through customer support messages.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, account sessions, and language or currency preferences. Depending on the features enabled, these technologies may also be used to understand website usage or support marketing.

You can manage or delete cookies through your browser settings. Blocking cookies may affect checkout, sign-in, or other store functions. Where consent is required for non-essential cookies, your choices should be collected before those cookies are used. Browser cookie controls do not necessarily opt you out of all third-party advertising practices.

7. International processing

NextMascot operates from China and serves customers internationally. Your information may be processed in China and in other countries where service providers operate. Privacy laws in those countries may differ from those in your location. Where applicable law requires safeguards for international transfers, we will use the safeguards required for the relevant transfer. You may contact us for more information about transfers involving your information.

8. How long we retain information

We retain personal information for as long as needed for the purposes described in this policy, including fulfilling orders, supporting customers, and meeting legal requirements. Retention depends on the type of record, our ongoing relationship with you, applicable tax and accounting rules, and whether information is needed to resolve a dispute or protect legal rights. When information is no longer needed, we delete it or make it anonymous, subject to applicable retention requirements.

9. Security

We take reasonable measures intended to protect personal information against unauthorized access, loss, alteration, or disclosure. No method of internet transmission or electronic storage is completely secure. Please keep your account credentials confidential and contact us if you suspect unauthorized use of your account.

10. Your choices and rights

Depending on where you live and the law that applies, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to certain processing; or withdraw consent. These rights may be subject to legal conditions and exceptions.

To make a privacy request, email sale@nextmascot.com with the subject line "Privacy Request". We may request information reasonably necessary to verify your identity and locate the relevant records. We will respond within the period required by applicable law.

You can unsubscribe from marketing emails using the unsubscribe option provided in those messages or by contacting us. Transactional messages about orders and services may still be sent.

If you have concerns about our handling of your information, please contact us. Where applicable, you also have the right to lodge a complaint with your local data protection authority.

11. Children's privacy

Our store is intended for purchases by adults. Children should not submit personal information or place orders independently. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

12. Third-party websites

Our website may link to third-party websites or services, including payment and shipping providers. Their handling of personal information is governed by their own privacy policies. Please review those policies when using their services.

13. Changes to this policy

We may update this policy to reflect changes in our services, practices, or legal obligations. The updated version will be posted on this page with a revised date. Where required by law, we will provide additional notice of material changes.