Customs & Duties

If Your Shipment Is Held by Customs

If your shipment is detained by customs, NextMascot will provide compensation. Please contact us with your order number, tracking number, and any customs or carrier notice so we can help resolve the issue and arrange compensation.

If You Receive a Duty or Tax Payment Request

If customs or the carrier asks you to pay import duties or taxes, please contact us for assistance. If you have already paid these charges, send us your payment receipt so we can arrange reimbursement.

How to Get Help

1. Email us with your order number and tracking number.
2. Include a copy or photo of the customs notice, carrier message, or duty and tax payment request. If you have already paid, include your payment receipt.
3. Our team will review the details, help resolve the customs issue, and arrange reimbursement or compensation as appropriate.